Last updated: August 13, 2026
We want ordering parts and accessories from Throttle Company to be straightforward. This page explains how shipping, local pickup, drop-shipped items, returns, and damaged shipments are handled.
Shipping
Orders are shipped from Throttle Company or, for certain products, directly from one of our suppliers.
Available shipping methods and charges are shown during checkout based on the products in your order and your delivery address.
We make reasonable efforts to ship orders promptly, but processing and delivery times may vary depending on product availability, order volume, carrier conditions, and whether an item is fulfilled by a supplier.
Tracking information will be provided when available.
Drop-Shipped Items
Some products are shipped directly from one of our suppliers rather than from the Throttle Company store.
Drop-shipped products may:
- arrive separately from other items in the same order
- use a different shipping carrier
- have different processing times
- generate more than one tracking number for a mixed order
If an item becomes unavailable after your order is placed, we will contact you regarding the expected delay, an alternative, or cancellation and refund.
Orders With Multiple Shipments
An order containing both Throttle Company inventory and supplier-fulfilled products may arrive in multiple packages.
Receiving one package does not necessarily mean the entire order has been delivered. Check your shipment and tracking information before reporting missing merchandise.
Local Pickup
Local Pickup is available for eligible orders at Throttle Company in Columbus, Ohio.
Please wait until you receive confirmation that your order is ready before traveling to the store.
Bring your order confirmation and, if requested, identification when picking up your order.
Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address during checkout.
If you notice an address error after placing an order, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has entered the shipping process.
Additional shipping charges caused by an incorrect or incomplete customer-provided address may be the customer’s responsibility.
Shipping Delays
Delivery dates and carrier transit times are estimates unless expressly stated otherwise.
If we cannot ship an order within the timeframe we promised, we will contact you regarding the delay and provide the options required by applicable law, which may include agreeing to the delay or cancelling the unshipped portion for a refund.
Returns
Return requests must be made within 30 days of delivery unless a different return policy is stated on the product page.
Please contact Throttle Company before sending anything back. Unauthorized returns may be delayed or refused.
To be eligible for a standard return, merchandise should generally be:
- unused
- uninstalled
- undamaged
- complete
- in its original packaging
- suitable for resale
Proof of purchase may be required.
Non-Returnable Items
Unless defective, damaged in shipment, or otherwise required by law, the following may not be eligible for return:
- installed or used parts
- electrical or electronic components that have been installed
- opened fluids, chemicals, lubricants, or other consumable products
- special-order products
- custom or modified products
- clearance or final-sale merchandise
- products missing components or original packaging
- merchandise damaged through installation or misuse
Any product-specific return restriction shown on the product page takes precedence over the general policy above.
Fitment-Related Returns
Please verify fitment before installation.
If you are unsure whether a product fits your motorcycle, contact Throttle Company before ordering or installing it.
A product generally cannot be returned as new after it has been installed, modified, damaged, or shows evidence of use solely because the customer later determines that it does not fit their application.
If we provided incorrect fitment information, contact us and we will work to resolve the issue.
Return Shipping
Unless the return is the result of our error, a defective product, or an incorrect shipment, the customer is responsible for return shipping costs.
Original shipping charges are generally not refundable unless the return resulted from an error by Throttle Company or another circumstance requiring reimbursement.
We recommend using a trackable shipping method for returns.
Refunds
Approved refunds will be issued to the original payment method after the returned merchandise has been received and inspected.
Please allow additional time for your bank or payment provider to post the refund after it has been processed.
Items returned in a condition different from the condition in which they were sold may receive a reduced refund or may be refused where permitted by law.
Incorrect Items
If we ship the wrong product, contact us before returning it.
We will arrange an appropriate replacement, return, or refund and will cover reasonable return shipping costs when the error is ours.
Damaged Shipments
Inspect your order when it arrives.
If merchandise appears to have been damaged during shipping, contact Throttle Company as soon as reasonably possible and retain:
- the product
- all packaging materials
- the shipping carton
- shipping labels
- photographs of the packaging and damage
Do not discard packaging until the issue has been resolved, as the carrier may require it for a claim.
Missing Items
If part of your order appears to be missing, first check whether the order was divided into multiple shipments.
If tracking indicates that all packages have been delivered but an item is still missing, contact us with your order information.
Defective Products and Manufacturer Warranties
Manufacturer warranty coverage varies by product.
If a product appears defective, contact Throttle Company before returning it. Depending on the product and manufacturer, warranty claims may be handled by Throttle Company, the distributor, or the manufacturer.
Normal return eligibility and manufacturer warranty coverage are separate issues.
Contact Us
For shipping questions, return authorization, damaged merchandise, fitment concerns, or order problems, use our Contact page.
Throttle Company
Columbus, Ohio